The Daily Signal Media Group seeks an experienced journalist to serve as a news reporter covering Virginia state government and politics. This position will focus on delivering accurate and timely reporting on legislative sessions, policy developments, and political movements that affect citizens' daily lives. This is an independent contractor position and does not include benefits.

Position Overview

As our Virginia correspondent, you will be responsible for producing original news coverage that examines how government actions and policies impact communities. You will work independently to develop sources, identify newsworthy stories, and deliver compelling content that helps readers understand complex political issues.

Key Responsibilities

• Monitor and report on legislative sessions, committee hearings, and executive actions.
• Develop and maintain relationships with legislators, officials, policy experts, and other key sources.
• Write clear, accurate news stories on tight deadlines about state government activities.
• Produce in-depth analysis pieces examining major policy initiatives and their implications.
• Cover breaking political news and developments.
• Identify emerging trends in policy and politics that deserve coverage.
• File public records requests and analyze government documents.
• Maintain an active presence on social media platforms to share stories and engage with readers.
• Collaborate with editors on story development and editorial planning.

Location and Schedule

• Must be based in Virginia or willing to travel to Richmond.
• Position requires regular presence at the Virginia General Assembly during legislative sessions.
• Flexible schedule with availability for evening/weekend coverage as news warrants.

Rate / Salary

$300/article. Competitive contract rate commensurate with experience. Payment structure based on story production and performance. Travel expense reimbursement for approved coverage outside the capital region.

The Daily Signal is a digital-first news publication committed to factual, in-depth reporting on politics and policy.

About NivodaNivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers’...

Company DescriptionWork with Us. Change the World.At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our...

Help empower our global customers to connect to culture through their passions.

Why you’ll love this role:

StockX is the world’s leading marketplace for current culture, built at the intersection of commerce, community, and credibility. Sneakers are foundational to StockX — not just as a category, but as a culture, an economy, and a global community.

We are expanding how sneaker culture shows up on StockX through creator-driven, community-oriented commerce experiences that blend storytelling, expertise, and transaction. To do this well, we need category leaders who don’t just understand the sneaker market — they live inside it.

The Sneakers Category Manager is the single-threaded owner of sneaker category growth within a new, high-priority commerce initiative. This person is the in-house expert on sneaker culture, people, economics, and moments — and is responsible for translating that expertise into supply growth, engagement, and GMV.

You will act as:

• The internal authority on the primary and secondary sneaker ecosystem
  
  
• The external face of StockX to sneaker sellers, creators, and community leaders
  
  
• The architect of the sneaker go-to-market / growth playbook for this new initiative
  
  

This role blends deep cultural fluency, strategic ownership, and hands-on execution. Early on, you will own everything related to sneakers within this initiative. As the category scales, you will grow into a leader overseeing a broader sneaker portfolio and team.

What You’ll Do:Own the Sneakers Category End-to-End

• Define and execute the growth strategy for sneakers within the platform
  
  
• Own category-level performance across supply, engagement, and revenue
  
  
• Establish quarterly goals, leading indicators, and operating rhythms
  
  

Be the Market & Culture Expert

• Maintain deep, current knowledge of sneaker culture, including:
  
  
• Key sellers, creators, collectors, and resellers
  
  
• Sub-segments (hype vs. GRs, vintage, performance, regional markets, etc.)
  
  
• Drops, releases, brand dynamics, and cultural moments
  
  
• Pricing dynamics, liquidity, and resale economics
  
  
• Serve as the internal voice of the sneaker community, informing product, marketing, and platform decisions
  
  

Supply & Creator Acquisition

• Build and own a pipeline of high-impact sneaker sellers, shops, influencers, and creators
  
  
• Personally recruit and onboard flagship sellers who set the tone for the platform
  
  
• Develop seller strategies that balance credibility, storytelling, and commerce
  
  

Commerce Strategy & Category Moments

• Identify and orchestrate sneaker-specific moments, campaigns, and formats that drive engagement and conversion
  
  
• Partner with Category Marketing to design culturally authentic activations
  
  
• Experiment with new approaches and iterate quickly based on performance and feedback
  
  

Cross-Functional Leadership

• Work closely with Account & Partnerships Managers to scale seller acquisition and support
  
  
• Collaborate with Product and Engineering to shape features and tools that matter to sneaker sellers and buyers
  
  
• Provide clear, actionable insights from the market to influence roadmap prioritization
  
  

Build the Playbook

• Document learnings, frameworks, and best practices that can be reused across future categories
  
  
• Help define what “great” looks like for category ownership at StockX
  
  
• Support hiring and onboarding as the sneaker category team grows
  
  

About you:

• Deeply embedded in sneaker culture — you know the people, platforms, trends, and economics, and you’re already plugged into the ecosystem
  
  
• 5+ years of experience in category management, partnerships, marketplace growth, brand, or operator roles in sneakers, streetwear, or adjacent ecosystems
  
  
• Comfortable owning outcomes, not just strategy — you execute, iterate, and adapt
  
  
• Strong relationship builder with credibility among sellers, creators, and community members
  
  
• Data-literate and commercially minded — you understand pricing, margins, liquidity, and incentives
  
  
• Entrepreneurial, scrappy, and energized by building something from the ground up
  
  

Nice to Have:

• Existing network of sneaker resellers, store owners, creators, or influencers
  
  
• Experience buying and selling sneakers or operating within resale marketplaces
  
  
• Familiarity with content-driven commerce, creator platforms, or enthusiast communities
  
  
• Experience working cross-functionally with product and engineering teams
  
  

Why This Role Matters:

Sneakers will define the early perception and success of this new commerce initiative at StockX. This role sets:

• The cultural bar for the platform
  
  
• The go-to-market & growth blueprint for future categories
  
  
• The credibility of StockX with the sneaker community
  
  

You will have outsized influence on how StockX expands its leadership from marketplace into deeper cultural engagement.

 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $120,000 to $130,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation in other geographies may vary.   About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

Executive Assistant

Remote | Full-Time | $55,000/year | Flexible Schedule | Monday-Friday

About the Role This role sits at the center of executive operations across two growing behavioral health organizations. You'll work directly alongside our Co-CEOs -- supporting high-level priorities, managing critical administrative functions, and jumping into projects that span finance, contracts, credentialing, and systems. The right person learns fast, brings structure to ambiguity, and takes ownership without needing to be closely managed. No two days look the same and that's the point.

Backgrounds that translate Medical Administrative Support

• Healthcare or Behavioral Health Operations
• Office or Practice Management
• Executive or Department Coordination
  
  

What You'll Do

• Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs
• Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization
• Review, organize, and maintain contracts, agreements, and sensitive organizational documents
• Support medical credentialing processes and documentation across both organizations
• Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org
• Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue
• Build and maintain Excel trackers, reports, and operational spreadsheets
• Contribute to special projects as organizational needs evolve
• Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination
  
  

What We're Looking For

• 2+ years in a medical administrative, operations, or executive support role
• Comfortable navigating multiple software platforms and picking up new systems quickly; prior CRM or EMR exposure is a plus
• Functional Excel skills with the ability to learn more on the job
• Highly independent and self-directed, with the ability to manage competing priorities without much guidance
• Organized, detail-oriented, and proactive -- follows through and takes pride in the quality of their work
• Looking for a stable, long-term role where you can grow laterally, build expertise, and become an indispensable part of how leadership operates
• Discreet with sensitive information and steady under shifting priorities
  
  

At AWA and PRC, the work is meaningful, and so are the people doing it. This isn't a role where you clock in and disappear. You'll sit close to leadership, see how decisions get made, and have a real hand in keeping two behavioral health organizations running at their best. If you want a stable role with room to plant roots, interesting work, and the kind of trust that builds over time, this is it.

Learn More: Adolescent Wellness Academy

• Principles Recovery Center

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives...

Help empower our global customers to connect to culture through their passions.

Why you’ll love this role:

StockX is the world’s leading marketplace for current culture, built at the intersection of commerce, community, and credibility. Sneakers are foundational to StockX — not just as a category, but as a culture, an economy, and a global community.

We are expanding how sneaker culture shows up on StockX through creator-driven, community-oriented commerce experiences that blend storytelling, expertise, and transaction. To do this well, we need category leaders who don’t just understand the sneaker market — they live inside it.

The Sneakers Category Manager is the single-threaded owner of sneaker category growth within a new, high-priority commerce initiative. This person is the in-house expert on sneaker culture, people, economics, and moments — and is responsible for translating that expertise into supply growth, engagement, and GMV.

You will act as:

• The internal authority on the primary and secondary sneaker ecosystem
  
  
• The external face of StockX to sneaker sellers, creators, and community leaders
  
  
• The architect of the sneaker go-to-market / growth playbook for this new initiative
  
  

This role blends deep cultural fluency, strategic ownership, and hands-on execution. Early on, you will own everything related to sneakers within this initiative. As the category scales, you will grow into a leader overseeing a broader sneaker portfolio and team.

What You’ll Do:Own the Sneakers Category End-to-End

• Define and execute the growth strategy for sneakers within the platform
  
  
• Own category-level performance across supply, engagement, and revenue
  
  
• Establish quarterly goals, leading indicators, and operating rhythms
  
  

Be the Market & Culture Expert

• Maintain deep, current knowledge of sneaker culture, including:
  
  
• Key sellers, creators, collectors, and resellers
  
  
• Sub-segments (hype vs. GRs, vintage, performance, regional markets, etc.)
  
  
• Drops, releases, brand dynamics, and cultural moments
  
  
• Pricing dynamics, liquidity, and resale economics
  
  
• Serve as the internal voice of the sneaker community, informing product, marketing, and platform decisions
  
  

Supply & Creator Acquisition

• Build and own a pipeline of high-impact sneaker sellers, shops, influencers, and creators
  
  
• Personally recruit and onboard flagship sellers who set the tone for the platform
  
  
• Develop seller strategies that balance credibility, storytelling, and commerce
  
  

Commerce Strategy & Category Moments

• Identify and orchestrate sneaker-specific moments, campaigns, and formats that drive engagement and conversion
  
  
• Partner with Category Marketing to design culturally authentic activations
  
  
• Experiment with new approaches and iterate quickly based on performance and feedback
  
  

Cross-Functional Leadership

• Work closely with Account & Partnerships Managers to scale seller acquisition and support
  
  
• Collaborate with Product and Engineering to shape features and tools that matter to sneaker sellers and buyers
  
  
• Provide clear, actionable insights from the market to influence roadmap prioritization
  
  

Build the Playbook

• Document learnings, frameworks, and best practices that can be reused across future categories
  
  
• Help define what “great” looks like for category ownership at StockX
  
  
• Support hiring and onboarding as the sneaker category team grows
  
  

About you:

• Deeply embedded in sneaker culture — you know the people, platforms, trends, and economics, and you’re already plugged into the ecosystem
  
  
• 5+ years of experience in category management, partnerships, marketplace growth, brand, or operator roles in sneakers, streetwear, or adjacent ecosystems
  
  
• Comfortable owning outcomes, not just strategy — you execute, iterate, and adapt
  
  
• Strong relationship builder with credibility among sellers, creators, and community members
  
  
• Data-literate and commercially minded — you understand pricing, margins, liquidity, and incentives
  
  
• Entrepreneurial, scrappy, and energized by building something from the ground up
  
  

Nice to Have:

• Existing network of sneaker resellers, store owners, creators, or influencers
  
  
• Experience buying and selling sneakers or operating within resale marketplaces
  
  
• Familiarity with content-driven commerce, creator platforms, or enthusiast communities
  
  
• Experience working cross-functionally with product and engineering teams
  
  

Why This Role Matters:

Sneakers will define the early perception and success of this new commerce initiative at StockX. This role sets:

• The cultural bar for the platform
  
  
• The go-to-market & growth blueprint for future categories
  
  
• The credibility of StockX with the sneaker community
  
  

You will have outsized influence on how StockX expands its leadership from marketplace into deeper cultural engagement.

 

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $120,000 to $130,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation in other geographies may vary.   About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.

Executive Assistant

Remote | Full-Time | $55,000/year | Flexible Schedule | Monday-Friday

About the Role This role sits at the center of executive operations across two growing behavioral health organizations. You'll work directly alongside our Co-CEOs -- supporting high-level priorities, managing critical administrative functions, and jumping into projects that span finance, contracts, credentialing, and systems. The right person learns fast, brings structure to ambiguity, and takes ownership without needing to be closely managed. No two days look the same and that's the point.

Backgrounds that translate Medical Administrative Support

• Healthcare or Behavioral Health Operations
• Office or Practice Management
• Executive or Department Coordination
  
  

What You'll Do

• Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs
• Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization
• Review, organize, and maintain contracts, agreements, and sensitive organizational documents
• Support medical credentialing processes and documentation across both organizations
• Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org
• Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue
• Build and maintain Excel trackers, reports, and operational spreadsheets
• Contribute to special projects as organizational needs evolve
• Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination
  
  

What We're Looking For

• 2+ years in a medical administrative, operations, or executive support role
• Comfortable navigating multiple software platforms and picking up new systems quickly; prior CRM or EMR exposure is a plus
• Functional Excel skills with the ability to learn more on the job
• Highly independent and self-directed, with the ability to manage competing priorities without much guidance
• Organized, detail-oriented, and proactive -- follows through and takes pride in the quality of their work
• Looking for a stable, long-term role where you can grow laterally, build expertise, and become an indispensable part of how leadership operates
• Discreet with sensitive information and steady under shifting priorities
  
  

At AWA and PRC, the work is meaningful, and so are the people doing it. This isn't a role where you clock in and disappear. You'll sit close to leadership, see how decisions get made, and have a real hand in keeping two behavioral health organizations running at their best. If you want a stable role with room to plant roots, interesting work, and the kind of trust that builds over time, this is it.

Learn More: Adolescent Wellness Academy

• Principles Recovery Center

Executive Assistant

Remote | Full-Time | $55,000/year | Flexible Schedule | Monday-Friday

About the Role This role sits at the center of executive operations across two growing behavioral health organizations. You'll work directly alongside our Co-CEOs -- supporting high-level priorities, managing critical administrative functions, and jumping into projects that span finance, contracts, credentialing, and systems. The right person learns fast, brings structure to ambiguity, and takes ownership without needing to be closely managed. No two days look the same and that's the point.

Backgrounds that translate Medical Administrative Support

• Healthcare or Behavioral Health Operations
• Office or Practice Management
• Executive or Department Coordination
  
  

What You'll Do

• Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs
• Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization
• Review, organize, and maintain contracts, agreements, and sensitive organizational documents
• Support medical credentialing processes and documentation across both organizations
• Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org
• Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue
• Build and maintain Excel trackers, reports, and operational spreadsheets
• Contribute to special projects as organizational needs evolve
• Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination
  
  

What We're Looking For

• 2+ years in a medical administrative, operations, or executive support role
• Comfortable navigating multiple software platforms and picking up new systems quickly; prior CRM or EMR exposure is a plus
• Functional Excel skills with the ability to learn more on the job
• Highly independent and self-directed, with the ability to manage competing priorities without much guidance
• Organized, detail-oriented, and proactive -- follows through and takes pride in the quality of their work
• Looking for a stable, long-term role where you can grow laterally, build expertise, and become an indispensable part of how leadership operates
• Discreet with sensitive information and steady under shifting priorities
  
  

At AWA and PRC, the work is meaningful, and so are the people doing it. This isn't a role where you clock in and disappear. You'll sit close to leadership, see how decisions get made, and have a real hand in keeping two behavioral health organizations running at their best. If you want a stable role with room to plant roots, interesting work, and the kind of trust that builds over time, this is it.

Learn More: Adolescent Wellness Academy

• Principles Recovery Center

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

The Opportunity

Superhuman is evolving from a beloved single product into a full AI productivity suite, and our most strategic accounts are where that transformation gets proven out. As the leader of this team, your mission isn't to manage accounts; it's to build and lead a team of Strategic CSMs who do, and to set the standard for what consultative, outcomes-driven customer partnership looks like at Superhuman.

This is not a role for someone who inherits a mature motion and optimizes it. The playbooks for what great enterprise success looks like across Mail, Go, Docs, and Agents are still being written. You and your team is where Superhuman figures that out. The patterns you validate and the programs you build will become the foundation for how Superhuman delivers strategic CS at scale.

In this role, you will:

• Build, lead, and develop a team of Strategic CSMs. Setting a high bar for consultative depth, account health, and measurable outcomes, and actively developing your team's ability to meet it

• Design and own the high-touch success program for Superhuman's most strategic accounts: the frameworks, playbooks, and engagement models that ensure customers have the right expectations for what Superhuman can do, and that your team is the reason those expectations are met

• Develop your CSMs into genuine consultative partners — coaching them to navigate change management, set accurate expectations, and help customers rethink how they work across a multi-product suite

• Build and maintain executive relationships at key strategic accounts, serving as the escalation point and senior thought partner when the stakes are highest

• Define the metrics that matter across multi-product adoption, net revenue retention, and health scores, and build the operating cadence and accountability frameworks to track and improve them across the portfolio

• Be the primary voice for what strategic customers need from the product: synthesizing your team's account-level insights into clear, prioritized feedback that shapes Superhuman's roadmap, particularly for Agents and Go

• Partner cross-functionally with Sales, Solutions Engineering, Product, and Partnerships to ensure a unified customer experience from pre-sale through expansion, and to remove the organizational friction that holds accounts back

• Drive adoption of AI tools and workflows across your team, improving how CSMs prioritize accounts, surface risks, and free up time for the high-touch work that actually moves relationships forward

• Experiment deliberately: test new models for how strategic CS is delivered, document what works, and build toward a repeatable motion that can scale beyond the strategic tier

Qualifications

We're looking for someone who:

• Has a track record of building and scaling high-performing CS teams from scratch, not just optimizing an inherited operation. Creating clear operating cadences, performance frameworks, and a culture of accountability

• Knows what great consultative customer success looks like and can develop that capability in others: coaching CSMs to set accurate expectations, uncover customer goals, and drive results even when the path isn't obvious

• Has built teams that show up as credible, strategic partners at the executive level, and can coach CSMs to earn that trust and navigate the change management complexity that comes with displacing deeply embedded tools

• Develops people intentionally: invests in each CSM's growth, gives direct feedback, and creates the conditions for the team to do the best work of their careers

• Operates in both modes: visionary and executional. You can zoom out and design the system, and zoom in when the work calls for it, and know when each is needed

• Brings a builder's mindset: creates structure and rigor in a fast-moving environment without needing a mature operation to inherit, and is energized by figuring out what "great" looks like before it's been defined

• Is deeply AI-fluent: uses AI in their own work, has a clear point of view on where it should augment versus step back in the customer relationship, and can drive meaningful adoption of AI-augmented workflows across the team

• Can synthesize quantitative and qualitative signals, from adoption metrics and health scores to account-level feedback. Converting these insights into decisions and product advocacy that are clear, timely, and grounded

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

• Disability and life insurance options

• 401(k) and RRSP matching

• Paid parental leave

• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected “On Target Earnings” (OTE) for this role are outlined and may be modified in the future. The commission portion for this role will be 20% of the On-Target Earnings (OTE).

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals.

From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

About The Role:

About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals.

From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

About The Role:

Mercier Consultancy MD is offering an exciting opportunity to work remotely from Bulgaria as a French Speaking iRobot Support Specialist. This role is perfect for candidates fluent in French who are passionate about delivering exceptional customer service and technical support for iRobot products.

Your Role

As a French Speaking iRobot Support Specialist, you will provide expert assistance to French-speaking customers, resolving their inquiries and technical issues efficiently. Your role will be critical in ensuring customer satisfaction and helping users get the most out of their iRobot products.

Key Responsibilities

• Respond promptly to customer inquiries in French via phone, email, and chat.
• Provide technical support and troubleshooting assistance for iRobot devices.
• Guide customers through product features, usage, and maintenance advice.
• Document customer interactions and issue resolutions accurately in the database.
• Collaborate with internal teams to escalate complex technical issues.
• Stay updated on product updates, software changes, and company policies.

• Fluency in French (spoken and written) is mandatory; English proficiency is a plus.
• Experience in technical support or customer service, preferably in electronics or robotics.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently in a remote setting with excellent time management.
• Familiarity with CRM tools and support software.
• Excellent communication skills and attention to detail.
• Reliable internet connection and a suitable home workspace for remote work.

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

1500 Euro Signing Bonus

Fully Paid Training

Health Insurance

And Much More...

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Mountain View), APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals.

From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you're hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

About The Role:

About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.

Role Overview

• Design and Implement Testing Strategy: Act as the quality owner and define the comprehensive testing strategy for the entire microservice ecosystem. This includes designing and implementing automation frameworks from scratch.

• Develop Robust Test Automation: Utilize expertise in Playwright, API, and UI testing to build, improve, and maintain reliable, robust test coverage for microservices, APIs, gateways, and asynchronous systems.

• Ensure AI-Generated Code Quality: Design and implement test coverage to validate AI-generated functionality and ensure the quality and stability of the code produced by AI agents.

• Drive Quality Culture and Standards: Challenge developers and proactively improve the team's overall quality culture and testing standards.

• CI/CD Pipeline Support: Collaborate with and support developers in building, improving, and maintaining the CI/CD pipelines , leveraging GitHub Actions for automation.

• Cloud Deployment Validation: Apply knowledge of AWS environments (Fargate, EKS) to validate cloud deployments.

• Handle Ambiguity: Comfortably work with minimal requirements and translate them into effective automation frameworks and test plans.

• Performance and Advanced Testing: Utilize performance testing experience (a plus) to ensure system scalability and reliability

Qualifications

• Strong experience with Playwright, automated API & UI testing

• Java or TypeScript test automation background

• Experience in testing microservices, APIs, gateways, and asynchronous systems

• CI/CD automation (GitHub Actions)

• Knowledge of AWS environments (Fargate, EKS) and cloud deployment validation

• Performance testing experience is a plus

• Ability to define automation strategy from scratch

Cultural Fit

• Acts as a quality owner, not just a test executor

• Able to design a testing strategy for the entire microservice ecosystem

• Comfortable working with minimal requirements and defining automation frameworks

• Strong communicator who challenges developers and improves team quality culture

• Able to validate AI-generated functionality with robust test coverage

• Support developers in building, improving, and maintaining the CI/CD pipelines

Our Benefits

• Remote / Hybrid work options

• Private Health Insurance, including dental

• Free Parking

• Fun Office Space – game zone + relaxation area

• Annual Holidays Boost – +5 extra days after year 1 and year 5

• Company-sponsored training & certifications

• Employee referral bonuses

• Social & team events

• Family insurance coverage options

• Fully covered Multisport Card

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program

About Soracom

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About The Role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.

As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Key Responsibilities

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily
  
  

Who You Are

• You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results
• You can rapidly create connected trust at all levels of the customer organization by sharing everything you can
• You love continuously learning about Soracom's products, services, and applications for both you and your customers
• You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills
• You thrive in a fast-paced environment with quick decision-making
• You love to share your passion with others and exhibit good judgment when helping out customers
• You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world
• You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work
  
  

Requirements

Key Requirements

• 2-4 years of customer service or account management experience
• Strong verbal and written communication skills
• Proficiency with invoicing tools and shipping logistics platforms is a plus
• Ability to work independently in a remote environment
• Familiarity with order fulfillment and logistics processes is a plus
• You have extensive experience working with Salesforce and Slack
• Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams
  
  

Bonus Points If...

• You also speak Spanish
• You have worked with partners before as part of the sales cycle
  
  

Location

Fully remote work, based in the US Mountain or Central time zones.

Benefits

• Remote-first work environment for employees based in the United States
• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
• Comprehensive health benefits including medical, dental, and vision coverage
• Retirement benefits, including a 401(k) plan and company match
• Life insurance, including basic, voluntary, and AD&D coverage
• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
• Family-friendly benefits, including maternity, paternity, and parental leave
• Short-term and long-term disability benefits
• Employee stock option program